Personal Productivity - Connecting with Customers through Customer Service
(061621)
Cost
$
115 CAD
without assistance (non credited course, without facilitator)
Payment method accepted
Credit card and interac online: Visa, MasterCard or American Express
Credit card by telephone: Visa or MasterCard
Cheque or postal money order
In person by credit card (Visa or MasterCard), Interac, cheque, postal money order or cash at one of the Collège communautaire du Nouveau-Brunswick campuses.
Regardless of the payment method you choose, you must first fill out the registration from online by clicking on the link "Register Now".
Information
Connecting with Customers through Customer Service
Connecting with Customers through Customer Service
Connecting with Customers through Customer Service Training
1 Session –
24 Minutes of Interactive Training
Do you want to increase customer loyalty? Learn to respond to each customer's needs in ways that both please your customer and build your organization. Discover the right skills, attitude, and policies that win customer loyalty. Experience the universal importance of greeting customers, listening, evaluating customer needs, and responding appropriately.
Benefits
Learn techniques that will increase customer satisfaction, even under tense or difficult circumstances
Strengthen your ability to listen and evaluate customer needs
Learn how to handle upset customers while staying professional
About The Author
This training program was produced by LearnKey content partner Kantola. Kantola maintains relationships
with an impressive list of publishers with content covering a wide variety of subject matter areas. Kantola also has
relationships with a host of subject matter experts who are distinguished authors, trainers, consultants and educators.
Session 1
Section A: Customer Satisfaction
· The Customer Service Connection
· Working with Customers
· Extraordinary Customer Service
· The Customer Service Resource
· Key Point
